Identity Information
Examples include:
- name
- title
- organisation
- role
Version 2026-07-30
Privacy Policy
Introduction
This Privacy Policy explains how Nothon's GmbH ("Company", "we", "us", or "our") collects, uses, stores, shares, and protects personal data when you interact with us or use our products and services.
We are committed to handling personal data responsibly, transparently, and in accordance with applicable privacy laws.
This Privacy Policy applies to our websites, the Cadence Platform, the Cadence Mobile App, our communications, customer support, and other services we provide.
This document forms part of our legal framework. Information about our other legal documents is available in the Legal Overview.
1. Who We Are
Nothon's GmbH develops and operates the Cadence Platform.
Nothon's GmbH
Weiherallee 11b
CH-8610 Uster
If you have questions regarding this Privacy Policy or the way we process personal data, please contact us using the information above.
2. Scope of this Privacy Policy
This Privacy Policy applies whenever you:
- visit our websites;
- create or use a Cadence account;
- use the Cadence Platform or Mobile App;
- communicate with us;
- contact customer support;
- subscribe to our services;
- participate in surveys or other communications.
Third-party websites, applications, or services integrated with Cadence are governed by their own privacy policies.
3. Personal Data We Collect
The personal data we collect depends on how you interact with us.
Contact Information
Examples include:
- email address
- telephone number
- postal address
Account Information
Examples include:
- account identifier
- authentication information
- language preferences
- profile settings
Subscription and Billing Information
Examples include:
- subscription plan
- invoices
- payment status
- billing address
Payment card information is processed by our payment providers and is generally not stored by us.
Technical Information
Examples include:
- IP address
- browser information
- operating system
- device type
- time zone
- diagnostic information
Usage Information
Examples include:
- pages visited
- features used
- timestamps
- activity logs
- interactions with the Platform
Communications
Examples include:
- emails
- support requests
- feedback
- survey responses
Cookies and Similar Technologies
Our websites and services may use cookies and similar technologies to improve functionality, security, performance, and user experience.
Where required by law, we will request your consent before using non-essential cookies.
4. How We Collect Personal Data
We collect personal data in several ways.
Information You Provide
You provide personal data when you create an account, contact us, purchase a subscription, request support, or otherwise interact with us.
Information Collected Automatically
Certain technical and usage information is collected automatically when you use our websites or the Platform.
Information Provided by Tenant Organizations
If you use Cadence through a Tenant Organization, that organisation may provide us with information necessary to create and manage your account.
Information from Third Parties
We may receive limited information from trusted service providers or integrations that support our services.
5. Why We Process Personal Data
We process personal data for the following purposes.
| Purpose | Examples |
|---|---|
| Provide our services | User accounts, authentication, platform functionality |
| Operate the Platform | Hosting, backups, synchronisation |
| Customer support | Responding to enquiries and technical issues |
| Manage subscriptions | Billing, invoices, payment processing |
| Security | Fraud prevention, monitoring, abuse detection |
| Improve our services | Analytics, diagnostics, product improvements |
| Communications | Service announcements, important notices |
| Legal compliance | Accounting, taxation, legal obligations |
We process only the personal data necessary for the relevant purpose.
6. Legal Bases for Processing
Where required by applicable law, we process personal data on one or more of the following legal bases:
- performance of a contract;
- compliance with legal obligations;
- legitimate interests;
- your consent, where required.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Sharing Personal Data
We do not sell personal data.
We may share personal data with:
- service providers that help operate our services;
- payment providers;
- cloud hosting providers;
- communication providers;
- analytics providers;
- professional advisers;
- legal or regulatory authorities where required by law;
- a successor organisation in connection with a merger, acquisition, or sale of assets.
The third-party service providers we use are listed in our Subprocessors document.
8. International Data Transfers
Personal data may be processed in countries other than the country in which it was collected.
Where required, we implement appropriate safeguards for international data transfers, including contractual safeguards or other legally recognised transfer mechanisms.
9. Data Retention
We retain personal data only for as long as necessary to:
- provide our services;
- fulfil contractual obligations;
- comply with legal requirements;
- resolve disputes;
- enforce our agreements;
- protect our legitimate interests.
Retention periods vary depending on the type of information and the purpose for which it was collected.
When personal data is no longer required, we will delete or anonymise it unless we are legally required to retain it.
10. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- encryption;
- access controls;
- authentication mechanisms;
- monitoring and logging;
- regular security reviews;
- backup and recovery procedures.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion;
- request restriction of processing;
- object to certain processing;
- receive a copy of your data;
- withdraw consent;
- lodge a complaint with the appropriate supervisory authority.
We will respond to privacy requests in accordance with applicable law.
12. Children's Privacy
Our services are intended primarily for use by adults and organisations.
Where a Tenant Organization uses the Platform to provide services involving children or minors, that Tenant Organization is responsible for ensuring that appropriate authorisation and legal requirements are satisfied.
We do not knowingly collect personal data directly from children where prohibited by applicable law.
13. Third-Party Services
Our services may contain links to or integrate with third-party services.
Those services operate under their own privacy policies, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party services you use.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.
Where changes materially affect the way we process personal data, we will provide appropriate notice.
The current version will always be published on our website together with its effective date.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Nothon's GmbH
Weiherallee 11b
CH-8610 Uster
If applicable law grants you the right to lodge a complaint with a supervisory authority, you may also contact the authority responsible for your jurisdiction.